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16 July 2020

Back to Business

Woking shopping centres have welcomed customers back since their doors closed the end of March although "essential" stores such as Boots and Sainsbury’s remained open at the destinations throughout the lockdown.

Woking shopping centres have welcomed customers back since their doors closed the end of March although "essential" stores such as Boots and Sainsbury’s remained open at the destinations throughout the lockdown.

They have put safety measures in place and taken precautions in order to reassure retailers and consumers of its approach and procedures. Among the safety measures in operation at the centres are one-way systems, hand sanitiser stations, signage reminding customers about social distancing and enhanced cleaning. Restaurants, bars and pubs have also been allowed to open since 4 July alongside hairdressers and barbers.

We will be joined by John-Paul Jackson, Centre Manager and Rowen de Grauw Customer Experience Manager for Woking Shopping to share their experience since opening up the centres. They will be answering some of the following questions;

 

  • What precautions have you taken to ensure customers and staff are safe in the centres?
  • Woking has always been recognised for its accessibility as a town and specifically for shopping. Has any of the stores been reconfigured to make it easier to shop and are they disabled friendly or accessible for people with different needs?
  • What has the reaction been so far from customers & shop owners?
  • What changes do you think will stay in the centres for a long time?
  • Have you seen an increase in footfall now that the bars and restaurants are open too? Have you seen similar patterns across the country and is Woking different in any way.
  • As entertainment is still not allowed, what will it take to bring customers back into the shopping centres?
  • What will be the difference between survival and failure on the high street.


In order to register you for this event, we are collecting some of your personal data. We will use it for this event and then email you afterwards once about subsequent events – any further contact will be ‘opt-in’. Attendance sheets including your name will be circulated at the event with other attendees. Find out more about how we collect and use your personal data at www.woking.gov.uk/dataprotection 
 

Speakers

John-Paul Jackson

John-Paul Jackson

Centre Manager Woking Shopping
Woking Shopping
woking-shopping.co.uk

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Centre Manager at Savills for Woking Shopping. John-Paul has been with Savills for more than 11 years and have a wealth of knowledge and experience as a centre manager to share with us today.
Rowen de Grauw

Rowen de Grauw

Customer Experience Manager
Woking Shopping
woking-shopping.co.uk

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Customer Experience Manager at Savills. Rowen has extensive experience in retail and has been the customer experience manager for Savills and in particular Woking Shopping for the last 7 years.
Riette Thomas

Riette Thomas

Business Liaison Officer
Woking Borough Council
www.woking.gov.uk

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Riette is the Project Manager for Celebrate Woking & Business Liaison Officer with 16 years’ experience in local government

Damien O'Dell

Manager
Primark

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Damien is the Store Manager of Primark in Woking
Jennifer March-Jones

Jennifer March-Jones

Beauty Manager
Debenhams

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Jennifer is a Sales Manager with Debenhams Woking and has been working there for more than five years along with a previous 12 years experience within M&S. With her whole career in retail she fully understands the customer journey and expectations.

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