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The Marches Woking

Resident Services Associates - Community Support

Estate / letting
Business sector
Real Estate
Woking Town Centre
Full time

At NATIVE, we operate great serviced apartments, apart-hotels and long-term residential lettings all across London, Glasgow and Manchester. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. We take guest experience really seriously…but we’d never say “Sir” or “Madam”. We’re as far from cookie-cutter as you can imagine.

Right now, we’re on a quest to find an experienced Resident Services Associate to join our busy Build To Rent team at The Marches, the highest profile Build to Rent Development to be launching into the Woking

Every day is different. You’ll be responsible for delivering a responsive and outstanding customer service to our residents and by doing so achieving resident retention goals. You’ll be fundamental in creating a superb first and lasting impression of our community and central in creating the community identity. You’ll bring positive energy to each conversation, resolve issues quickly and effectively and make everyone feel welcome and appreciated.

If you want to be our next Native, you’ll probably have:

Exceptional experience of guest services or hospitality

Pride in what you do

An ability to create positive relationships

Great attention to detail

A bright and clear communication style

A highly organised way of working

You’ll probably be someone who’s a pretty good fit for one of our core values – We’ll Delight You:

Warm & welcoming

Building real rapport

Authentically expressive

Always empathetic

Making it memorable

Going the extra mile

If you are as passionate as we are about service and people we’d love to hear from you.

Contract Type: 5 days out of 7; Mon – Sun

The Marches Woking
Make yourself at home with our furnished and unfurnished apartments, top floor resident’s lounges and co-working space and 24/7 on-site resident services. To top it all off… we’re pet friendly too!
Web site
+44 7384892625

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